RETURNS AND EXCHANGES
If you are not satisfied after receiving your order, you have a period of 30 days from the date of receipt to return or exchange the item(s). In order to return or exchange an order, you must check that it meets the following criteria:
- the product must not have been used.
- the product must be returned in the condition in which it was sent, in the original packaging where possible. If the original packaging is not available, it should be replaced with packaging of a similar size and capacity.
- the product must be delivered to our offices (see address below).
NO STUDIO does not allow exchanges in the NO STUDIO stores or multi-brand stores selling NO STUDIO products. Furthermore, NO STUDIO does also not permit the return of items to the online store that have been purchased in NO STUDIO stores or any multi-brand store that sells NO STUDIO shoes.
When sending items for return or exchange the products should be preferably packaged in their original box, and sent by ordinary certified mail to the address as indicated below (and also during the return process).
Returns and exchanges must be made returning your items to:
Sérgio José & Francisco José, Lda.
Lugar da Longra
4650-328 Rande FLG
Once we have received the items and checked that they comply with the requirements as detailed above, NO STUDIO will refund the price you paid for the item(s). Direct costs of returning the item(s), will be paid by you except in the case of manufacturing default or quality issue where NO STUDIO is responsible for the costs of returning the item(s).
If the item is returned as a result of a manufacturing default or quality issue for which NO STUDIO is responsible, we will refund the entire amount paid within 10 working days. The refund will be made automatically to the credit card or account indicated by the customer, depending on the payment method used by the customer.
Cash on delivery returns will not be accepted under any circumstances.
In the case of exchanges, the purchaser is responsible for all delivery and collection costs. Cash on delivery returns will not be accepted under any circumstances.
Once we have received the item(s), we will send you the new size or model(s), using the same service as for the original purchase, free of charge for the customer.